Partyworld UK Deliveries, Returns & Refunds
UK Standard Delivery: £4.99 per order
For this option we use the Royal Mail . Delivery will normally be 4-5 working days.
UK Next Day Delivery (order before 12.00pm Tuesday to Thursday): £9.99 per order
For this service we use either the Royal Mail Special Delivery or a courier company.
All goods purchased from Party-World.co.uk may be returned for refund, exchange or replacement within 14 working days from receipt of delivery [*].
You may return any purchase made online to us subject to the following:
Items must be returned within 14 days of purchase
Items must be unused and in a salable condition Items such as Makeup, Wigs,Teeth, Underwear and Tights must be returned unopened and unused and the tamper seals are in place where tamper seals are provided. Include the delivery note or a copy of your email invoice with the goods Send the goods in appropriate packaging, as failure to do so may result in delay of any refund
We do not refund shipping costs: It is your responsibility to return items to us; we recommend recorded delivery or Royal Mail special delivery Party World cannot be held responsible for loss or damage to goods whilst they are being returned.
Refunds will be made to the card that was used in the original purchase. You must follow our instructions for returning goods (see below).
May we please ask you to additionally note:
You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing with picture card. The item must be without damage or use and in a suitable condition for resale. All original packaging including picture/header cards should accompany any returned item undamaged. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to us. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging with picture card is in any way missing, damaged/split or the costumes smell that they have been worn over a period of time, we cannot refund. That you or your carriers are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" or "Special Delivery" service.
We regret outbound shipping, packing and insurance cannot be refunded. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales. Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information may well be delayed.
Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute' items back to you at your cost; otherwise they will be destroyed within 30 calendar days from their receipt back to us.
In the event of a refused delivery you will be responsible for the costs of returning the items as charged to us by our carrier.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery. You will need to include the Invoice/Order Number, your name and postcode with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:
We shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information will have actions delayed.
Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at your cost; otherwise they will be destroyed within 30 calendar days from their receipt back to us.
You are responsible for the safe return of the goods and all costs associated with returning your order.
Pick Up From Our Shop at 406 Yorktown Road College Town Sandhurst Berkshire UK GU47 0PR
Our shop is located in Sandhurst Berkshire by the back gate of the RMA. By selecting the pick up option, your order will be processed and ready for collection from our shop. Your order will be ready for collection after you have received an email stating Ready for Collection. Our opening hours are Tuesday to Saturday 10.00am to 5.00pm we are closed all Bank Holidays. Please check our Google listing for change of times during Easter Halloween and Christmas.