Refunds

Refunds will be made to the card that was used in the original purchase.  You must follow our instructions for returning goods (see below).

May we please ask you to additionally note:

You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing with picture card. The item must be without damage or use and in a suitable condition for resale. All original packaging including picture/header cards should accompany any returned item undamaged. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to us. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging with picture card is in any way missing, damaged/split or the costumes smell that they have been worn over a period of time, we cannot refund. That you or your carriers are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" or "Special Delivery" service.

We regret outbound shipping, packing and insurance cannot be refunded. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales. Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information may well be delayed.

Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute' items back to you at your cost; otherwise they will be destroyed within 30 calendar days from their receipt back to us.

In the event of a refused delivery you will be responsible for the costs of returning the items as charged to us by our carrier.